Overview

ServiceDesk Plus On-Demand now integrates with Zoho LiveDesk to provide the Live Chat feature helping IT Service Desk teams to engage in real time conversations with end users . With the Live Chat feature, end users can connect with the service desk team in minutes and access quick, efficient IT support delivered directly from within ServiceDesk Plus On-Demand.

This user guide helps you get started with Live Chat and how to make the most of the robust features offered. 

The following sections cover this in detail:

1. Configuring Live Chat in your ServiceDesk Plus On-Demand account

2. Understanding the Live Chat Window Layout

3. End Users Initiating Live Chat

4. Live Chat Operations by Technicians